Return & Refund Policy
Hassle-Free Returns You Can Trust
At Haloferv™, operated by Pico Wholesale Electric & Lighting Supplies Inc., we are committed to ensuring a confident and worry-free shopping experience.
If your purchase does not meet expectations, we provide a clear and straightforward return process designed to make things simple.
1. Return Window & Conditions
We accept return requests within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from signs of wear or installation
- Returned with original packaging intact
- Includes proof of purchase or order confirmation
Items that do not meet these requirements may not be eligible for a refund.
2. Requesting a Return
To begin the return process, please contact our support team:
Once your request is reviewed and approved, we will provide:
- Return authorization
- Shipping instructions
- If applicable, a return shipping label
⚠️ Please note: Items returned without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
We carefully inspect all shipments before dispatch, but issues may occasionally occur.
If your order arrives damaged, defective, or incorrect:
- Contact us immediately upon receipt
- Provide photos and order details
- Our team will review and offer a suitable resolution
We prioritize quick replacement or resolution for such cases.
4. Non-Returnable Items
Certain product categories are not eligible for return, including:
- Customized or modified products
- Clearance or final-sale items
- Gift cards or promotional credits
- Items marked as non-returnable at checkout
- Products not in original condition
If you are unsure about eligibility, please reach out before initiating a return.
5. Exchanges
For faster replacement service, we recommend the following process:
- Submit a return request for the original item
- Once approved, place a new order for the replacement product
This ensures the quickest possible delivery of your desired item.
6. EU Customers – Cooling-Off Rights
For customers in the European Union, a 14-day withdrawal period applies.
During this time, you may request a return without providing a reason, provided that:
- The item is unused and in original condition
- Packaging remains intact
- Proof of purchase is included
This policy is in addition to our standard 30-day return window.
7. Refund Processing
After we receive and inspect the returned item:
- You will be notified regarding approval status
- Approved refunds will be issued to the original payment method
- Processing typically takes up to 10 business days
Depending on your bank or payment provider, additional time may be required for funds to appear.
If more than 15 business days pass after approval, please contact us.
8. Return Shipping Address
All returns must be authorized before shipment.
Authorized return address will be provided by our support team:
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203, 12/F, TOWER 2
CHINA HONG KONG CITY
33 CANTON ROAD, TSI KL
Final Note
We appreciate your trust in Haloferv™ lighting products.
Our goal is to ensure that every purchase is backed by clarity, fairness, and reliable support.